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Vacancy details...
Scheme Manager / Support Co-ordinator Job Details
Job title: Scheme Manager / Support Co-ordinator
Category: Healthcare
Term: Permanent
Location: Dorset
Ref: 894822
Job description:
Hunterskill Recruitment are looking for a Scheme Manager / Support Co-ordinator in the Bournemouth area.

Reports to:
Service Manager (Older Persons)

Scope:  Scheme based with some travel in the local area
 Some telephone and computer use with associated office hazards
 Flexible working approach required to meet the needs of the business with occasional weekend and evening working required

Job Purpose:
Support residents to maintain their well-being and independence to ensure the effective delivery of high quality, safe and value for money housing support services that meet their identified needs and organisational objectives.

This job delivers day to day support to residents on specified scheme(s) within the Sanctuary Shaftesbury region, within the Housing and Communities business.


1. Support residents to maintain their well-being and independence to ensure the effective delivery of high quality, safe and value for money housing support services that meet their identified needs and organisational objectives.
Measure: Feedback, external assessments and reviews

2. Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group's customers, including undertaking risk assessments as needed and ensuring faults are reported and monitored.
Measure: Compliance with Housing legislation and health and safety regulations, completion of agreed risk assessments, cleanliness and safety of scheme

3. Improve resident involvement and promote well being, including establishing and maintaining links with the local community and external agencies as appropriate to ensure involvement activities are accessible and benefit the wider community where possible.
Measure: Feedback, delivery in line with customer expectations and organisation objectives, number of activities/events coordinated

4. Provide administrative support for the delivery of high quality and value for money housing services, including maintaining accurate records, assisting with the setting and monitoring of budgets and accounts and supporting debt recovery.
Measure: Inspection results (target 3 stars equivalent), external assessments and reviews, STATUS survey feedback, achievement of targets e.g. ASB, resident involvement, tenancy management, complaints, etc.

5. Effectively manage relationships with key stakeholders, service providers and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including resolving problems or setting into motion the means of resolution, ensuring customers are kept informed.
Measure: Customer feedback, problems resolved efficiently, service levels met

Person Specification

When appropriate takes action to flex rules and standard procedures so that they fit a specific situation or help achieve a wider company goal.

Communicating and Influencing:
Takes a single action, or uses same approach multiple times to influence others directly. Relies largely on logic, facts or reason to persuade.

Continuous Improvement:
Monitors own performance against a self-imposed standard of excellence to ensure work is adding value and goals are being met.

Customer Service:
Takes personal responsibility for resolving customer service issues.

Acts quickly and decisively when others might wait, study the situation and hope the problem will resolve itself.

Problem Solving:
Understands problems by linking different elements (e.g. A leads to B) or by recognising similarities / differences with problems experienced before and identifies possible solutions.

Work Experience:
 Proven experience of working with older people in a support capacity and understanding their support needs or similar
 Working knowledge of the key needs and services available to residents
 Working knowledge of good practice resident involvement or customer participation activities and practices
 Working knowledge of working to deadlines and prioritising work loads
 Working knowledge of effective communication at all levels
 Some experience of problem solving and implementing effective solutions, including the importance of referrals as needed
 Some experience of community care values, policies and procedures
 Working knowledge of handling confidential and sensitive information


 Good communication skills including clear written and spoken English
 Good interpersonal and customer care skills
 Ability to use and update computerised systems
 Ability to interpret computerised information and documentation
 Ability to stay calm and constructive in emergencies
 Values diversity and shows commitment to equality of opportunity
Salary: 9.36 per hour
Start date: ASAP
Contact name: Ethan Jacob
Contact email address:
Contact telephone number: 01473 216611
Apply for position:
Please complete the short form below and submit it to us attaching your CV at the same time in the format of a pdf, doc or docx.
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